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Universal Front - Office Solutions

Automation and optimization of the banking business has long been considered as integral aspects of improving the financial system of any state. These processes became particularly relevant in the period of global economic crisis, when the banks were forced to seriously sequester their budgets and cut the costs. An important factor to stimulate this domain is the desire of financial institutions, in the tough competition for customers, to improve the quality and availability of their services.

 In this situation what are the offers proposed on the market by the developers of new IT-solutions? "Банкиръ" had a discussion on this topic with Oleg Macari, CEO of FBS-Group (Moldova).

What solutions does your company offer? What are their competitive advantages?

Our company proposes to banks and financial institutions innovative front-office solutions DeVision «Credit Factory» and DeVision «Retail Banking». DeVision «Credit Factory» is a set of integrated front-office components for comprehensive automation of business processes in retail lending and is composed of such modules as "Product Administration", "Credit Conveyor", "Single Window" and "Debt Collection". DeVision «Retail Banking» - is a universal front-office of the bank that automates the process of customer service, including the sale of products, performance of operation and assessment of customer applications, support for up-to-date information about customers and their information. The core of this solution is based on the ideology of customer relationship management: an extended customer profile, segmentation, up- and cross-selling, customizable business strategy, operations diary and notification, providing a new quality level of customer service.

I shall list a number of distinctive characteristics that represent competitive advantages of our solutions.

• Completeness, complex solutions: all stages of the life cycles of bank products and services are completely automated, and the modules and their functions are interrelated.
• Workflow processing of customer service processes allows organization of a high-performance conveyer for mass sale of products and customer service.
• Quick and easy setup and launching of new products: flexible adjustment of products parameters and customer service business-processes makes it possible to bring new products on the market within one week while maintaining high efficiency of the process of their selling.
• Single information environment of customer service allows consolidation and maintenance in the given condition within a single information space the customer information and performance of the whole services from a single application.
• Possibility to integrate with the existing banking systems provides an opportunity to develop of the informational system and of the business of the bank with minimal costs, with no need to replace the Bank CBS.
• Existence of finished, market-proven pre-configured business products "ready-to-use" allows quick and cost-effective use of the successful experience gained by other banks.

In your opinion, what is the economic effect following the use of your solution?

Implementation of our solutions offers the possibility to significantly improve efficiency of work and to develop the banking business. For example, one of our customers used the solution DeVision «Credit Factory» for one year and managed to raise the sales of loan products more than 10 times, from 5,300 loans per month in May 2012 to more than 54 thousand loans a month in April 2013. In this case, the efficiency of loan officers increased by 5 times, from 44 to 220 loans sold per month.

How flexible are your solutions?

They are useful for a prompt introduction  of new banking products that meet current needs and preferences of the customers, flexibly shape and configure processes of any complexity. In this case bank's business technology can adjust these settings individually, without involving programmers or our specialists. In addition to that, all functional modules of these solutions are based on the principles of service-oriented architecture that allows an easy and flexible integration into the existing IT infrastructure of any bank.

Do your solutions provide the possibility of upgrading?

Certainly. We are constantly developing their functionality based on the on the requirements of the banks with which we cooperate. As part of the maintenance contracts we are providing not only technical support, but also ensure the correspondence of our working solutions to the business needs of banks.

How quickly are your solutions implemented?

The estimated period for the implementation of the main functionality is approximately three months. The start-up term depends on the structure and the number of functional modules that are implemented, volume of customizable products and business processes, volume of the required individual improvements and other factors.

How many banks are using your solutions?

Today our solutions are used by 10 banks in Moldova and Azerbaijan. We are highly interested in the market of Ukraine and due to this fact in order to promote our solutions we have agreed on a partnership with a well-known Ukrainian company. We hope that this partnership will make our solutions available to Ukrainian banks and will result in tangible outcomes in the nearest future.